Privacy Policy for Sustainable Transport Advisory Pty Ltd (STA)

Effective Date: 03/02/2023
Last Updated: 01/07/2025

1. Open & Transparent Management of Personal Information (APP 1)

Sustainable Transport Advisory Pty Ltd (STA) respects your privacy and manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how STA collects, uses, discloses, and stores personal data when you interact with our website, request a demo of WasteMetrics Pro, or engage with our services.

2. What Information We Collect & Why (APP 3 & 5)

Personal Information Collected:

  • Name, email address, organisation, phone number, and other relevant business details.

    Purpose:

    • To provide requested software demos.

    • To respond to enquiries and deliver our services.

    • To improve our products, ensure security, and comply with legal obligations.

    Sensitive Information:

    • Only collected with your consent and where necessary (e.g., preferences or specific requirements).

3. Use, Disclosure & Cross-Border Transfer (APP 6 & APP 8)

Your information may be used to:

  • Set up and administer demos, communications, and support.

  • Conduct internal analytics and protect STA’s intellectual property.

    STA may disclose information to:

    • Trusted third-party providers (e.g., hosting, IT support, cloud services) under binding agreements.

    • Overseas service providers where necessary, ensuring APP-level protection.

4. Quality & Security of Personal Information (APP 10 & 11)

  • STA takes reasonable steps to ensure personal information is accurate, complete, and up to date.

  • We employ appropriate safeguards—including encryption, access controls, and secure data transmission—to prevent unauthorised access, misuse, loss, or disclosure.

5. Access & Correction Rights (APP 12 & 13)

  • You may request access to personal information we hold about you at any time.

  • You may also request corrections if the information is inaccurate or incomplete.

  • For privacy reasons, STA may require identity verification before releasing or correcting records.

6. Anonymity & Pseudonymity (APP 2)

  • Where practicable, you may interact with STA anonymously or under a pseudonym, unless it is impracticable for us to deliver the requested service (e.g., software demos).

7. Direct Marketing (APP 7)

  • STA may send marketing communications related to our services.

  • You may opt out of these communications at any time at no cost.

8. Cookies, Logging & Tracking

  • STA uses cookies and analytics tools to improve user experience and website performance.

  • Non-identifying data may be collected to understand user behaviour.

  • Personal data is not linked unless you explicitly provide information through forms or demo requests.

9. Complaints & Privacy Contact

If you have any questions, concerns, or complaints regarding this Privacy Policy or STA’s handling of your personal information, please contact us:

Sustainable Transport Advisory Pty Ltd (STA)
Email: Support@emissionstracker.com.au

We will acknowledge your complaint promptly and aim to resolve it fairly and efficiently.

10. Changes to this Policy

STA may update this Privacy Policy from time to time to reflect changes in legislation or business practices.
The latest version will always be published on our website and clearly dated.

11. Governing Law

This Privacy Policy is governed by the laws of Australia, including the Privacy Act 1988 (Cth) and applicable state and territory legislation.

Privacy Policy